This Privacy Policy describes how vayathi.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

CONTACT

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at vayathibyshanthiratna@gmail.com or by mail using the details provided below:

VAYATHI, PO Box 242, Stanhope Gardens, NSW 2768, Australia

1.COLLECTING PERSONAL INFORMATION

a. When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”.

b. Personal Information we may collect includes your name, contact details, delivery addresses, email address, birthday, facial image, your shopping or browsing behaviours, voice recording (from customer service calls) and any other personally identifiable information that you have provided us in any form you may have submitted to us, or in the course of any other forms of interaction between you and us.  Where such information pertains to an identified individual - Personal Information may also include network and device data such as IP address and device or advertising identifiers and information we obtain using cookies or other tracking technologies.  We may also collect information about you from third-party sources and platforms (including data validation services, authentication service providers, social networking sites, online marketing and segmentation providers and ad targeting companies) to supplement the information we collect directly from you. 

c. If you provide us with Personal Data relating to a third-party by submitting such Personal Data to us, you represent to us that you have obtained the consent of the third-party to provide us with their Personal Data for the respective purposes. 

2.Our website

a. Our web servers may automatically collect information when you visit our Site, including your IP address, the date and time of your visit, the parts of our website you access during your visit, your actions on our website, and the browser you are using,

b. In using our Site, your personal information may be collected through the use of cookies. These are small text files placed on your device by our website which automatically collect information about you without you providing you that information to us directly. Most browsers are set by default to accept cookies. However, if you do not wish to receive any cookies, you may set your browser to either prompt you whether you wish to accept cookies on a particular site, or by default reject cookies.

c. Please note that rejecting cookies may mean that some or all of the functions on our website will not be available to you.

d. Sometimes our Site contain links to other websites. When you access a website other than our Site, we are not responsible for the privacy practices of that site. We recommend that you review the privacy policies of each website you visit.

 3.   Using your personal information

a. The Personal Information that we collect is generally used to provide products or services to you, and if you use our website, to track your usage, to evaluate performance of our website, and to keep track of your account settings. Information collected by us may also be used for the following purposes:

i. to provide you with information in relation to the products and services we provide;

ii. to send email notifications for special promotions or offers conducted by us;

iii. to conduct marketing activities and to conduct market research;

iv. to respond to your questions or suggestions;

v. to improve the quality of our products or services;

vi. to improve the quality of your visit to our Site.

b. You may opt out of receiving marketing information by notifying us accordingly, or by using any unsubscribe facility we provide for that purpose.

 4.     SHARING PERSONAL INFORMATION

a. We may disclose your Personal Information to other related entities within our corporate group for our own business purposes.

b. We may disclose information to third party contractors, who help us conduct our business. Where information is shared with these third parties, we will take all reasonable steps to ensure that third parties observe the confidential nature of such information and are prohibited from using any or all of this information beyond what is necessary to assist us.

c. We may disclose your Personal Information to a third party referred to above that is located outside Australia, including India.

d. While we may market the goods or services of third parties in limited circumstances as described above, we will always do so ourselves (or using our own third-party contractors). We do not sell, rent, or trade Personal Information to our third parties for marketing purposes.

e. We may also disclose your Personal Information as permitted or required by law.

5.   Accessing and correcting your personal information

a. We will, on request, provide you with access to the information we hold about you, including for the purpose of correcting or updating that information, unless there is an exception to such disclosure which applies under relevant privacy legislation. If you require access to your personal information, please contact us at vayathibyshanthiratna@gmail.com. You may be required to put your request in writing for security reasons.

b. For most requests, your information will be provided free of charge, however, we may charge a reasonable fee if your request requires substantial effort on our part.

c. If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon.

d. We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete, irrelevant or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.

6.   Change of policy

We may modify or amend this Privacy Policy from time to time. We will keep the current version of this Privacy Policy on the Site.

7.   Contact information

If you have any queries or complaints with regards to our collection, use or management of your personal information, please contact vayathibyshanthiratna@gmail.com.

If you make a complaint, we will endeavour to respond to it as soon as possible. If you are dissatisfied with our response, you have the right to make a complaint to the Office of the Australian Information Commissioner by phoning 1300 363 992 or by email to enquiries@oaic.gov.au.

Last updated: 24th July 2023